How to integrate LINE

1. Create a LINE Official Account

Step 1: Select Create a LINE Official Account

Step 2: Enter the information → Select Continue

Step 3: Review the information → Select Submit

Step 4: When Application Complete is displayed → select Go to LINE Official Account Manager

2. Activate Messaging API

Step 1: The main screen will show Welcome => select Next => then select Home Screen to go to the home page.

Step 2: Select Settings → Select Messaging API

Step 3: Click Enable Messaging API

Step 3: Enter Account Name → Select Agree

Step 4: Enter the required information → Select OK

3. Get connection information

Step 1: Access LINE Developers Console

Step 2: On the Provider screen, select the connection channel

Step 3: On the connection channel screen, select Messaging API

Step 3: Scroll down and select Issue

4. Connect LINE to Jinmi

Step 1: Go to Jinmi Omnichannel → Select Settings → Inboxes

Step 2: Select Add Inbox

Step 3: Select LINE and enter the channel information

Go back to the LINE screen → Copy each item: Channel ID, Channel Secret, Token to enter the channel information (LINE Channel ID, LINE Channel Secret, LINE Channel Token)

Step 3: Select Create LINE Channel

Step 4: Add Agents → Select Add Agents

Step 5: Copy the Webhook URL from the Jinmi system

Step 6: Go back to LINE → Paste the Webhook URL → Select Save

Step 7: In Settings → Select Response settings → Enable Chat, Webhook

Step 8: LINE has now been successfully connected. Go back to Omnichannel → select More Settings

You have now completed connecting LINE to Omnichannel and can start using it. Agents can now chat with customers via LINE.

\