How to create & train AI Chatbot

PART 3: HOW TO CREATE AND TRAIN AN AI CHATBOT

1: Create a chatbot

Step 1: Go to Jinmi Agent → Select Create a New Assistant

Step 2: Enter the information:

1. Enter the chatbot name (e.g.: Chatbot for product consultation, answering FAQs, and 24/7 customer support)
2. Describe the chatbot’s role
3. Main product (e.g.: Jinmi chatbot AI)
4. Select features based on your needs
5. Set the message resolution time
6. Click Create

2. Train the chatbot

• Create FAQs: a list of frequently asked questions and pre-written answers.

The chatbot will use these question-answer pairs to automatically respond to customers, saving time for your staff.

Step 1: After creating the chatbot => click FAQs => click Create new FAQ

Step 2: Add FAQ:

1. Enter a question that customers frequently ask (e.g.: Does this product have a warranty?)
2. Enter the answer
3. Select the chatbot that should use this question
4. Add images (if any)
5. Click Create

• Attach documents to the Chatbot

Jinmi Documents is where you store information, articles, and guides for the chatbot to read and learn from.

The chatbot will use these documents to answer customers more accurately.

Step 1: In Jinmi Agent => Select Documents

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Step 2: Select Create a new document

Step 3: Enter the information

1. Enter the document name (e.g.: Omni User Guide)
2. Select the document type
3. Paste the document link
4. Select the chatbot
5. Click Save

3. Connect the chatbot to a channel

Step 1: Select Jinmi Agent => Click on Inboxes

Step 2: Select Connect a new inbox

Step 3: Select the channel you want to connect (Facebook/Zalo/Website/WhatsApp/Instagram…)

Step 4: Click Create to complete the inbox connection

At this point, the chatbot can:

• Automatically respond to customers
• Understand content based on documents
• Support multiple languages

Note: You only need to create documents for the chatbot in one language. When customers message in a different language, the chatbot will still understand and respond in the customer’s language.

4. Test the chatbot

• Method 1: Test the chatbot directly on Jinmi Omnichannel

Step 1: Go to Omnichannel → Select Conversations Step 2: Select the channel you connected (LINE/Facebook/…)

Step 3: In the conversation list: Select an existing chat to check if the bot is working.

• Method 2: Chat as a customer: Use a personal account → send a message to your page/LINE

You will see the chatbot automatically respond based on the trained content. If the bot’s responses are not accurate, you can add more FAQs or documents.