What Omnichannel solves
Running a business across multiple channels creates real problems: messages get missed, staff get overwhelmed, and customers leave when they don’t get a fast answer. Jinmi Omnichannel addresses all of this in one platform.| Problem | Solution |
|---|---|
| Messages scattered across Facebook, Zalo, Email, Telegram, and your website | One unified inbox for every channel |
| Customers abandoning orders due to slow replies | AI chatbot responds instantly, 24/7 |
| No visibility into which channels perform best | Analytics dashboard with per-channel metrics |
| High staffing cost for repetitive support tasks | Automation handles routine questions and follow-ups |
| Staff replying inconsistently across teams | Shared inbox with assignments, tags, and templates |
Feature areas
Unified inbox
Manage every customer conversation from Facebook, Zalo, Website, Email, and Telegram in a single view. Assign conversations, add tags, and reply from one place.
AI chatbot
Automate customer consultations 24/7. Train your chatbot with your product info, FAQs, and scripts — then let it handle questions, recommend products, and close deals automatically.
Automations
Send follow-up messages, remarketing emails, and trigger-based campaigns to the right customers at the right time — automatically.
Analytics
Track conversation volume, agent response times, and channel performance. Use data to reduce costs and improve customer satisfaction.
Integrations
Connect all the channels and tools your business already uses — Facebook Messenger, Zalo OA, Website, Email, Telegram, and more.
Three pillars of Omnichannel
Communication & customer support
Turn every online channel into a 24/7 concierge. Live Chat, Omnichannel Inbox, and AI Chatbot ensure instant replies without overloading your team. Key features: Website Live Chat, Omnichannel Inbox, AI Chatbot 24/7, AutomationsConvenience & flexibility
Manage and respond anywhere with the mobile app. All channel messages land in a single app so you never miss a customer, whether you’re at your desk or on the go. Key features: Mobile Apps (iOS & Android), Integrations, Pre-Chat Form, Help CenterAnalytics & optimization
Move from gut-feel to data-driven decisions. Visualize conversations, agent performance, and channel comparisons to optimize cost, conversion rate, and customer experience. Key features: Analytics & Reporting, Speed & Productivity, Extended Multi-Channel ConnectivityResults from real customers
These numbers come from Jinmi customers who shared their results after deploying Omnichannel.
| Metric | Result | Source |
|---|---|---|
| Response rate | 97% | Sales team using Omnichannel inbox + AI chatbot |
| Staffing cost reduction | 45% | Achieved in 3 months after deployment |
| Online revenue increase | 30% | JUNI Care after 3 months |
| Revenue growth | 27% | Luna Boutique in 3 months with AI chatbot |
| Response time | From 2 hours → 10 seconds | JUNI Care after implementing AI chatbot |
| Online appointment bookings | +65% | JUNI Care after deployment |
Pricing plans
Start free and scale as you grow. All plans include 24/7 auto responses and natural language understanding.| Plan | Best for | Messages/month | Training files | Inboxes |
|---|---|---|---|---|
| Free | Getting started | 200 | 3 | 1 |
| Basic | Small shops | 2,500 | 5 | 2 |
| Advanced | Growing teams | 15,000 | 15 | 3 |
| Professional | SMBs with CS teams | 50,000 | 30 | 5 |
| Enterprise | Large orgs & marketplaces | 10,000+ | Unlimited | Unlimited |
Get started
Create your free account
Sign up at portal.jinmi.ai — the Free plan is available with no credit card.
Connect your first channel
Add an inbox from the Omnichannel section of your dashboard. Connect Facebook Messenger, Zalo, your website live chat, Email, or Telegram.
Set up your AI chatbot
Upload your product catalogue, FAQ document, or sales script as training files. Configure your chatbot’s responses and go live.