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Jinmi Omnichannel connects to every major messaging and communication channel your customers already use. Once you connect a channel, all its incoming messages flow into your unified inbox — no more switching between apps.

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Supported channels

Facebook Messenger

Connect your Facebook Page so that all Messenger conversations appear in your Omnichannel inbox. Reply directly from Jinmi without opening Facebook Business Suite.

Zalo

Connect both your personal Zalo account and your Zalo Official Account (OA). Messages from both appear in the same inbox, making it easy to manage customer conversations at scale.

Website live chat

Add a live chat widget to your website. The widget is customizable to match your brand, and all conversations flow directly into your inbox alongside messages from every other channel.

Email

Connect your business email address. Customer emails arrive in the same unified inbox as your chat messages, so your team handles everything from one place.

Telegram

Connect your Telegram bot or channel. Customers who prefer Telegram can message you there and receive the same fast, AI-powered responses as customers on other channels.

Mobile apps

The Jinmi Omnichannel app for iOS and Android gives you full inbox access on the go. Read, reply, assign, and manage conversations from your phone without losing any functionality.

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How to connect a channel

The general process for adding any channel to your inbox is the same:
1

Go to Inboxes

Log in to portal.jinmi.ai and navigate to Omnichannel → Settings → Inboxes. Click Add inbox.
2

Select the channel

Choose the channel you want to connect from the list — Facebook Messenger, Zalo, Website, Email, or Telegram.
3

Authenticate

Each channel requires you to authorize the connection. For Facebook, you log in to your Facebook account and select the Page to connect. For Zalo OA, you authorize through your Zalo OA management panel. For Email, you provide your SMTP/IMAP credentials. For Telegram, you provide your bot token.
4

Name your inbox

Give the inbox a descriptive name so your team can identify which channel it represents — for example, “Facebook - Main Page” or “Website - EN”.
5

Assign agents

Select which team members can access this inbox. They will be able to see and reply to conversations from this channel.
6

Configure optional features

Enable the Pre-Chat Form, auto-assignment rules, or business hours settings for this inbox if needed. These can also be updated later from inbox settings.
The number of inboxes you can connect depends on your plan. Free includes 1, Basic includes 2, Advanced includes 3, and Professional includes 5. Enterprise plans have unlimited inboxes.

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Channel-specific notes

You must be an admin of the Facebook Page you want to connect. Once connected, Jinmi will receive all new Messenger conversations. Existing conversations before the connection date are not imported.If you manage multiple Facebook Pages, you can connect each as a separate inbox and assign different agents to each.

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Pre-chat form

You can enable a pre-chat form on your website live chat inbox to collect customer information before the conversation starts. Common fields include name, email address, phone number, and enquiry type. To set this up, go to Settings → Inboxes, select your website inbox, and click the Pre-Chat Form tab. Enable the form, choose your fields, and mark which ones are required.
Keeping the pre-chat form to 2–3 fields reduces friction and increases the number of customers who start a conversation. You can always collect more information during the conversation itself.

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After connecting all your channels

Once all your channels are connected, every customer conversation — regardless of where it started — appears in the same inbox. Your team works from a single interface, the AI chatbot covers all channels simultaneously, and your analytics show cross-channel performance in one dashboard. This unified view eliminates the need to monitor multiple apps, reduces the risk of missed messages, and gives you a complete picture of your customer interactions in one place.
Last modified on April 6, 2026