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Find answers to the most common questions about Jinmi AI. If you don’t see your question here, reach out to the team at info@jinmi.ai.

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General

Jinmi AI is an intelligent commerce ecosystem that helps individuals and businesses automate sales, customer service, and content creation using AI. Rather than replacing your team, Jinmi AI acts as a trusted companion — handling repetitive work so your people can focus on strategy and growth.The platform includes tools for AI content creation (Content Hub), multi-channel customer communication (Omnichannel), CRM, AI call center, e-commerce management, payments, fulfillment, and more. You can start with a single product and expand as your business grows.
The fastest way to get started is to create a free account at portal.jinmi.ai. The free plan gives you immediate access to Content Hub and Omnichannel with no credit card required.If you want a guided walkthrough before committing, you can schedule a free demo with the Jinmi team — they’ll show you how the platform fits your specific business needs.
Jinmi Omnichannel connects your conversations from Facebook Messenger, personal Zalo, Zalo OA, website live chat, email, and Telegram — all in one unified inbox. This means your team (and AI chatbot) can see and respond to every message from a single interface, regardless of where the customer reached out.Additional channel integrations are available depending on your plan. See the Omnichannel integrations page for the full list.
Yes. Jinmi AI offers a free plan that includes:
  • 200 messages per month
  • 3 training files for your AI chatbot
  • 1 integrated inbox
  • 24/7 auto responses
  • Natural language understanding
The free plan is a great way to experience the platform before upgrading. Paid plans (Basic, Advanced, Professional, and Enterprise) are available for businesses that need higher message volumes, more integrations, and advanced features. See pricing or contact the team for a quote.
You can reach the Jinmi AI team through any of the following channels:The team is available during business hours and can help with product questions, onboarding, technical issues, and enterprise inquiries.

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Content Hub

Yes. Jinmi Content Hub supports both English and Vietnamese content generation. You can write prompts, generate output, and refine content in either language. This makes it well-suited for businesses operating in Vietnam and for teams targeting international English-speaking markets.If you need support for additional languages, contact the Jinmi team at info@jinmi.ai to discuss your requirements.
Yes. Content Hub includes a dedicated Blog Writing & SEO Content feature designed to produce long-form articles that are structured for search engine visibility. You can input a topic or keyword, and the AI will generate a complete, well-structured article with SEO best practices applied — including headings, meta descriptions, and keyword placement.The AI also suggests SEO-ready topics and content ideas so you can plan content that targets the right search intent from the start.
Yes. Content Hub includes an Audio Production feature that lets you generate synthetic voiceovers from text. This is useful for creating video narration, podcast content, product demos, and marketing audio — without hiring a voice actor or recording studio.You can find this feature under the Media Creation module in Content Hub. See Media Creation for details.
Yes. Jinmi AI takes data security seriously. Your content, customer information, and training data are stored securely and are not shared with third parties. Access to your account data is restricted to authorized users only.For specific questions about data handling, privacy policies, or compliance requirements for your industry, review the Privacy Policy or contact the team at info@jinmi.ai.
Yes. Jinmi Content Hub is available on the free plan, which includes a set of features you can use immediately at no cost. The free plan is designed for individuals and small businesses getting started with AI content creation.As your needs grow — more content volume, advanced features, or team collaboration — you can upgrade to a paid plan. Visit jinmi.ai/en/pricing or contact the team for pricing details.
Yes. Content you generate using Jinmi Content Hub — including AI-generated images, videos, and written content — belongs to you. You can use it for commercial purposes, including marketing, advertising, and product listings.For specific licensing questions or to understand any edge cases, contact the team at info@jinmi.ai.
Yes. Content Hub includes a Document feature under Management & Storage that stores all your previously generated content. You can browse, search, and reuse past outputs at any time — so nothing you create is lost.This makes it easy to build on previous work, repurpose content across channels, and maintain a library of assets for your brand.
Yes. Content Hub is built for marketers, business owners, and content creators — not developers. The interface is straightforward: you describe what you need, and the AI generates it. No coding, design skills, or technical background is required.If you’re new to the platform, the quickstart guide walks you through your first content creation in a few minutes.

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Omnichannel

The chatbot answers questions based on the knowledge you train it with — using scripts, FAQs, and product information you upload as training files. For topics it hasn’t been trained on, it can escalate the conversation to a human agent seamlessly.The more training data you provide, the more accurately the chatbot responds. Jinmi AI Agentic (the underlying automation platform) allows the chatbot to learn from conversations over time, improving its responses continuously. For complex or sensitive questions, you can configure the bot to always hand off to a human.
The number of training files you can upload depends on your plan:
  • Free: 3 training files
  • Basic: 5 training files
  • Advanced: 15 training files
  • Professional: 30 training files
  • Enterprise: Unlimited
There is no strict limit on the length of individual scripts, but keeping training content clear and well-structured improves the chatbot’s accuracy. Contact the Jinmi team if you have specific requirements around training data volume.
Yes. Jinmi Omnichannel supports automated order processing flows — the chatbot can collect order details, confirm purchases, and guide customers through the checkout process. Payment verification can be integrated with Jinmi Tingbee, which confirms bank transfers in real time and sends notifications across your channels.For detailed setup instructions, see Automations or contact the Jinmi team to configure this for your store.
Yes. You can build and upload sales scripts that the AI chatbot follows during customer conversations. Scripts can cover common sales scenarios — product inquiries, objection handling, upselling, and closing — allowing the bot to act as a consistent, always-on sales assistant.Scripts are uploaded as training files and can be updated at any time. The more detailed and natural your scripts are, the better the chatbot performs.
Jinmi AI offers flexible service packages, and refund terms vary by plan. For the most accurate and up-to-date information on warranty coverage and refund eligibility, review the Terms of Service or contact the Jinmi support team directly at info@jinmi.ai or by calling (+84) 2471 238 669.The team can clarify what’s covered under your specific plan and help resolve any billing or service concerns.
Still have questions? The Jinmi team is happy to help. Email info@jinmi.ai or schedule a demo to get answers specific to your business.
Last modified on April 6, 2026